TERMS & CONDITIONS
Shipping policy
Our orders take 4 to 6 Business days (M-F holidays excluded) to be processed on average, with our goal of 48-72 hours to ship & 2-4 days for first class shipping with USPS.
DUE TO COVID-19 Shipping times may be delayed with USPS. Packages will still be sent for shipping within the allotted 6 Business days.
Choosing priority or express shipping DOES NOT include our processing time to get the order to USPS. For faster processing please purchase a rushed processing as an add on to your order. That will allow your order to be put at the front of the line & shipped out with 48 hours of ordering Monday- Thursday. If you order rushed processing on a Friday your order will ship money.
Once a packaged has been received by USPS it is no longer the responsibility of Nail Me Down LLC. Route package protection is a great add on that starts at .99 cents and is automatically included in all orders unless you select to remove it. with route if an order is lost or stolen you can request a refund through them OR request NMD LLC to reship your order.
Refund policy
All SALES ARE FINAL!
All sales are final due to every set being made to order per customer. Once nail sets have been shipped they are not eligible to be returned.
With that being said we do understand mistakes happen, Please email support@nailmedown.com for any missing items or damaged items in the shipment.(route package protection must be on order to cover the damaged items) We allow 24 hours from confirmed delivery through shipper to report and request a correction.
As press on nails are such a personal item we understand that it is possible to get the sizing wrong, while we are not responsible for incorrect sizing, Send us an email to support@nailmedown.com and we will be more than happy to remake any additional sizes needed and send out the correction by purchasing an (nail replacement) order plus shipping cost.
My goal here with NMD is to give you salon quality at home. Please always send an email for any help you need and I will get back to you within 48 hours.